At Theo Groove, we aim to provide high-quality Audio Equipment, Musical Instruments, and Recording Equipment to our customers worldwide. If you are not fully satisfied with your purchase, we offer a straightforward return and refund process.
Eligibility for Returns
Items may be returned within 7 days of delivery if they are unused, in their original condition, and include all packaging and accessories. Items that are damaged due to misuse or not in their original condition will not be eligible for return.
Non-Returnable Items
Certain products, such as custom-made or specially ordered items, may not be eligible for return. We will clearly indicate such items at the time of purchase.
Return Process
To request a return, please contact us at [email protected] with your order details and reason for return. Our team will review your request and provide instructions for sending back the item. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to you in the form of store credit or cash refund upon delivery collection, depending on your preference.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with supporting details and photos. We will arrange a replacement or full refund at no extra cost.
Contact Us
For questions or assistance with returns and refunds, please contact us at [email protected].